IT Troubleshooting Workshop
Train your It team to troubleshoot faster and more accurately
Troubleshooting Skills
This IT troubleshooting workshop provides engineers with troubleshooting tools and techniques. Regardless of their technology expertise, using a structured approach to troubleshooting, engineers are able to apply and solve IT issues quickly.
Customer Focused
Customers want speedy solutions. Customers want answers now. With productivity highly reliant on technology, time is literally money. Obviously, the faster we can solve the customer’s issue, the faster they can get back to work; productivity is therefore restored and the customer happy, a win-win.
Finding the IT Solution
Technical issues can be very complex. By breaking the issue down, asking relevant questions and applying the answers in a methodical structure, troubleshooting is much easier. Gaps in information can been seen. Patterns emerge. Asking different questions – i.e. ‘what would need to be in place for the system not to work?’ In order to collect, evaluate and test various hypotheses the right information is required. Accuracy is required. Honesty is required. Different people have different information. One piece of information missing can halt the whole IT troubleshooting process.
This workshop is aimed at IT engineers, however, this is an extremely useful life skill and would be very useful to anyone who has to solve technical and engineering problems.
Course Delivery methods
At ours
At yours
Virtually
Delegates will learn how to:
This workshop explores how our minds work. How to train your mind, and manage
its behaviours are critical elements to successful IT troubleshooting.
Programme modules
More . . .
Less . . .
- Thinking about your thinking
- Introducing the IMPACT Cycle
- The Process of elimination
- Problem solving and decision making
- Precise questioning
- How to implement into day to day cases
- Practice sessions
- Techniques
All courses can be tailored for your particular situation and organisation
that your business can benefit from?
Get in touch for a free consultation.