Business Communication
Be more efficient with effective communications skills
Key Corporate Skills
Business Communications is the area that most businesses say they need to improve in. One mistake, whether it is a spelling error or a copy and paste error, it can have your customers feeling that they are not unique and properly cared for – it also sends a negative message to the marketplace about your company. In addition to this internal communication is at the hub of success, I am sure you would agree that most problems can be tracked back to the root of poor communication.
This course is at a basic level and covers all the important key areas of communication that each and every employee should be exposed to
Course Delivery methods
At ours
At yours
Virtually
Delegates will learn how to:
Understand what is, and is not, an effective communication process
Communicate in the correct style
Plan your style for the audience
Develop an effective writing style
Develop your own communication strategy
This course creates awareness of the importance and value of good communication
Programme modules
More . . .
Less . . .
Introduction
- What is Business Communication?
- A Model for Communication
- Verbal vs. Nonverbal Communication
- Communicating the strategy
- Developing an Effective Writing Style
Developing a Business Writing Style
- Identify the Role of Written Communication
- The Qualities of Good Written Communication
- Communication Checklist
- Types of Audiences
Types of Business Writing
- Business Letters
- Letter Format Styles
- Good News and Persuasive Correspondence
- Positive Messages
- Persuasive Messages
- Report Writing
- Netiquette
All courses can be tailored for your particular situation and organisation
Would you like to learn more about Business Communication, or any other service
that your business can benefit from?
Get in touch for a free consultation.
that your business can benefit from?
Get in touch for a free consultation.